Refund policy

Return Policy (30 Days)



We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.





Return Requirements



To be eligible for a return, the item must be:


  • in the same condition that you received it
  • unworn or unused
  • with tags and in its original packaging



Additionally, a receipt or proof of purchase is required.


To initiate a return, please contact us at:

📧 help.lavendel@gmail.com


Items returned to us without prior return authorization will not be accepted.





Returns & Costs



  • The cost of return shipping is borne by the buyer.
  • Shipping costs are non-refundable.
  • Upon approval of the return, you will receive return instructions and the return address via email.
  • A return label will not be provided free of charge unless there is a verifiable error on our part (e.g., wrong or damaged item).






Damages & Issues



Please inspect your order immediately upon receipt.

If an item is defective, damaged, or incorrectly delivered, please contact us immediately at:


📧 help.lavendel@gmail.com


We will review the case as quickly as possible and arrange a suitable solution.





Exceptions / Non-Returnable Items



The following items are excluded from returns:


  • perishable goods (e.g., food, flowers, plants)
  • custom-made or personalized products
  • personal care or hygiene products (e.g., cosmetics)
  • hazardous materials, flammable liquids or gases
  • sale items and gift cards



Please contact us in advance if you are unsure whether an item is returnable.





Exchanges



The quickest way to get the item you want is to return the original item according to the return policy.

Once the return is approved, you can place a new order for the desired item.

A direct exchange is only possible after prior arrangement and subject to availability.





Right of Withdrawal in the European Union (14 Days)



Regardless of the 30-day return policy, customers within the European Union have the legal right to withdraw their order within 14 days of receiving the goods without giving any reason.


The item must be in the same condition as received (unworn, unused, with tags and original packaging).

A receipt or proof of purchase is required.


The return costs are also borne by the buyer within the scope of the right of withdrawal, unless there is an error on our part.





Refunds



Once we have received and inspected your return, we will notify you by email of the approval or rejection of the refund.


  • Approved refunds will be processed within 10 business days using the original payment method.
  • Please note that the credit may take additional time to appear depending on your bank or payment provider.
  • If more than 15 business days have passed since approval, please contact us at:



📧 help.lavendel@gmail.com